A Clear Experience from the Start

01Refund Summary

All eligible refunds will be credited to the client’s BAZZ Wallet and may be used for future bookings through the BAZZ Platform.

02Cancellation Policy

1. Early Cancellation

If a client cancels a consultation more than twenty-four (24) hours before the scheduled consultation time:

• The booking will be cancelled.
• The client will receive a full refund (100%) as credit to their BAZZ Wallet.
• The credited amount may be used for future consultation bookings through the BAZZ Platform.

2. Late Cancellation

If a client cancels a consultation between two (2) and twenty-four (24) hours before the scheduled consultation:

• The booking will be cancelled.
• The client will receive a fifty percent (50%) refund as credit to their BAZZ Wallet.
• The remaining fifty percent (50%) will be allocated to the expert as compensation for preparation time and reserved availability.

3. Last-Minute Cancellation

If a client cancels a consultation less than two (2) hours before the scheduled consultation:

• The booking will be cancelled.
• No refund will be issued.
• The expert will receive the full consultation fee.

4. No-Show

A client will be considered a "No-Show" if:

• They fail to attend the consultation without prior notice.
• They do not join the consultation within the platform’s permitted waiting period.

In such cases:

• The consultation will be marked as completed.
• No refund will be issued.

03Rescheduling Policy

1. Free Rescheduling

Clients may reschedule a consultation one (1) time free of charge provided that:

• The request is submitted more than twenty-four (24) hours before the consultation.
• The expert has available alternative time slots.

2. Additional Rescheduling Requests

Any additional rescheduling requests may be:

• Subject to expert approval.
• Treated under the standard cancellation policy if no suitable alternative time is available.

04Expert Failure to Deliver Service

An expert shall be considered to have failed to deliver the consultation if:

• The expert does not attend the scheduled consultation.
• The expert withdraws immediately before the session without a valid reason.
• The expert provides a materially different service from the service described and agreed upon at the time of booking.

In such cases:

• The client will receive a full refund (100%) as credit to their BAZZ Wallet.
• The incident may be investigated by BAZZ.
• Corrective action may be taken against the expert where appropriate.

05Technical Interruptions

Where a consultation is disrupted due to technical issues beyond the reasonable control of either party, including:

• Internet connectivity failures
• Platform outages
• System malfunctions
• Communication service disruptions

BAZZ may, at its discretion:

• Facilitate a free rescheduling of the consultation
• Issue a partial refund as credit to the client’s BAZZ Wallet based on the portion of the consultation successfully completed.

06Refund Processing

Refund Method

The only payment method supported by the BAZZ Platform is Bank Transfer.

Where a refund is approved under this policy, the refund amount will be credited to the client’s BAZZ Wallet.

07Dispute Resolution

1. Filing a Dispute

If a client disagrees with the outcome of a consultation, refund request, or cancellation decision, a dispute may be submitted.

Disputes must be submitted within seventy-two (72) hours of the consultation end time.

2. Investigation Process

1. Stage 1Dispute Submission
2. Stage 2Initial ReviewBAZZ Support reviews the dispute and may contact parties involved within twenty-four (24) hours.
3. Stage 3InvestigationBAZZ investigates the matter and reviews available evidence, communications, and consultation records. Target investigation period: up to five (5) business days.
4. Stage 4ResolutionA final decision will be issued and implemented. Target resolution period: up to three (3) business days following completion of the investigation.

08User Responsibilities

Clients are responsible for:

• Reviewing booking details before confirmation.
• Attending consultations on time.
• Providing accurate contact information.
• Submitting cancellation requests through official platform channels.
• Raising disputes within the required timeframe.

Experts are responsible for:

• Attending scheduled consultations.
• Delivering agreed services professionally.
• Maintaining availability accuracy.
• Communicating promptly regarding any issues affecting service delivery.

09Platform Rights

BAZZ reserves the right to:

• Investigate suspected misuse of the cancellation or refund process.
• Suspend or restrict accounts engaging in fraudulent activity.
• Reject refund requests that violate this policy.
• Amend this policy with prior notice published through the platform.

10Governing Time Standard

All booking, cancellation, refund, and dispute calculations are based on:

KSA Time (GMT+3)

11Acceptance of Policy

By confirming a consultation booking through the BAZZ Platform, the client acknowledges that they have:

• Read this Cancellation, Rescheduling & Refund Policy
• Understood its terms and conditions
• Agreed to be bound by its provisions.